Terms & house rules

A booking request sent through this website is not yet a booking. We check availability and reply by email within 12 hours. The booking is confirmed only when you receive our confirmation email with your booking reference.

If we cannot offer the dates you asked for, we tell you by email. We do not take any payment for a request.

Prices are per room per night, the same for every guest in the room, and are shown in US dollars (USD) and Syrian pounds (SYP). The price in your confirmation email applies to your stay.

All taxes are included in the price.

You pay in cash at the hotel on arrival, in USD or SYP. We never ask for payment in advance and never ask for card details.

Cancellation is free up to 48 hours before arrival. A later cancellation is treated as a no-show (see 5).

To cancel or change a booking, write to us on WhatsApp or by email and give your booking reference. A cancellation or change is valid once we have confirmed it in writing.

If you will arrive late, please let us know so we can keep your room. If a guest does not arrive and has not contacted us on the arrival day, the booking is automatically cancelled.

Please give correct contact details and the right number of guests for each room. Children are guests under 12 years. One request can include up to 10 rooms; for more, please contact us.

If the contact details are wrong, or we cannot reach you to confirm the booking, we may cancel it. The same applies to bookings that appear false or fraudulent.

We may decline a booking request, for example when the hotel is fully booked or closed on the requested dates. If a room becomes unavailable for reasons beyond our control, we may offer a room of the same or a higher category.

We may change the room assigned to a booking when necessary, keeping the same or a higher category, and may refuse or end a stay in case of serious misconduct or disregard of the house rules.

Check-in from 12 noon, check-out by 12 noon. Early check-in and late check-out are possible on request but not guaranteed: they depend on how busy the hotel is on your dates and may cost extra depending on the room. Please agree them with the hotel before you arrive.

Every adult guest shows a valid passport or ID card at check-in. Where local regulations require it, we record the details or keep a copy of the document.

Orontes Hotel is an old Syrian house, and the entrance hall and corridors are shared by all guests. Please keep it quiet in the evening and at night.

• Smoking is allowed in the rooms.
• Pets are allowed.
• Visitors who are not staying at the hotel can wait in the entrance hall.
• Guests are responsible for damage they cause to the room or the house, whether intentional or accidental.
• Valuables can be deposited in the safe at reception. We are not liable for the loss of valuables that were not deposited there.

Breakfast is not included in the room price. Guests can order breakfast through the hotel from 7 am, brought to their room for $5, or have breakfast at Orontes Restaurant from 10 am, in its own building right next to the hotel, ordering what they like and paying for what they order. The restaurant is open every day from 10 am to midnight.